Terms of Service

Last updated: April 24, 2026

These Terms of Service ("Terms") govern your use of the Broken Branch SA website and the tree care services provided by Broken Branch SA (operated by TRUTH J BLUE LLC, "we," "us," or "our"). By requesting an estimate, scheduling work, or otherwise engaging our services, you agree to these Terms.

Estimates and Pricing

Any price we share before inspecting your property — whether over the phone, by text, by email, or via a video review — is a good-faith estimate only. Estimates are not binding quotes. Final pricing is confirmed only after an on-site inspection of the trees and access conditions, and may change based on factors including but not limited to:

• Actual tree size, species, condition, and hazard level
• Site access, terrain, slope, and proximity to structures or utilities
• Debris volume, haul-off requirements, and disposal fees
• Permits, HOA rules, or municipal requirements that apply to the work
• Weather or safety conditions that affect how the work must be performed

A written scope and final price will be provided before work begins. No work is started until you approve that scope.

Scheduling and Availability

Scheduling is offered on a first-come, first-served basis subject to crew availability, weather, and equipment. We will make reasonable efforts to meet any target date we discuss, but scheduled dates and windows are estimates and are not guaranteed. Severe weather, high winds, lightning, wet ground conditions, and prior job overruns may require us to reschedule — we will notify you as soon as we know and work with you on the next available window.

Customer Responsibilities, Access, and Safety

To keep the crew safe and the job on schedule, you agree to:

• Confirm that you own the property or have the property owner's authorization to have the work performed.
• Provide clear access to the work area, including gate codes, parking for trucks and chippers, and a clear drop zone.
• Move vehicles, outdoor furniture, grills, trampolines, potted plants, and other movable items out of the work and drop zones before the crew arrives.
• Keep children and pets indoors or otherwise clear of the work area for the entire duration of the job.
• Disclose known hazards such as buried lines, septic fields, irrigation, invisible pet fences, or unstable structures before work begins.

We will not be responsible for damage to items left in the work area, undisclosed underground utilities, or conditions that were not visible from a reasonable on-site inspection.

Payment Terms

Unless a written agreement states otherwise, payment is due upon completion of the work. We accept commonly used payment methods and will confirm accepted methods at the time of scheduling. For larger jobs, a deposit may be required to reserve a date; deposits are applied to the final invoice. Past-due balances may accrue reasonable late fees and collection costs as permitted by law.

Communications (SMS and Email)

When you submit an estimate request or contact us, you may receive SMS text messages and emails from Broken Branch SA related to your request, including appointment confirmations, scheduling updates, estimate follow-ups, and responses to your inquiries. Message frequency varies. Message and data rates may apply. You can reply STOP to any SMS to unsubscribe, or reply HELP for help. Full details — including what we collect, how we use it, and how to opt out — are in our Privacy Policy.

Service Warranty and Limitation of Liability

We perform our work using generally accepted arboricultural and tree-care practices and stand behind the quality of our workmanship. We do not, however, warrant biological outcomes that are outside our control, including but not limited to the long-term survival of a pruned or treated tree, regrowth rates, or the behavior of pests or disease after treatment.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the services is limited to the amount you paid us for the specific job giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or loss of use, even if we were advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

Cancellations and Rescheduling

You may cancel or reschedule a booked job by contacting us as early as possible. Same-day cancellations after a crew has been dispatched may be subject to a trip fee to cover travel and crew time. If we need to reschedule due to weather or safety, no fee applies.

Third-Party Services

Our estimate request form is hosted by LeadConnector (GoHighLevel). Their processing of the information you submit through the form is governed by their own terms and privacy policy. We use these tools solely to receive and manage your service requests.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the updated Terms.

Governing Law

These Terms and any dispute arising out of or related to them or to our services are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Venue for any dispute lies in the state or federal courts located in Bexar County, Texas, and you and we consent to the jurisdiction of those courts.

Contact Us

Questions about these Terms? Contact us:

• Phone / Text: (210) 213-0913
• Email: info@brokenbranchsa.com

Broken Branch SA · TRUTH J BLUE LLC · San Antonio, TX